MobileFix Pro

Legal policies for our digital subscription product  |  Payment and account use

Terms and Conditions Privacy Policy Refund and Return
Terms and Conditions

Rules for using MobileFix Pro (digital SaaS)

Last updated: 27 August 2026

These Terms and Conditions (“Terms”) govern access to and use of MobileFix Pro, a cloud software-as-a-service (SaaS) product for repair-shop management. By registering, starting a trial, or paying for a subscription, you agree to these Terms.

MobileFix Pro is a digital product / online software service. No physical goods are sold through the subscription checkout.

1. Service

  • We provide online tools to manage repair jobs, invoices, customers, inventory, GST billing, reports, related shop records, and Smart Tools (including e-Aadhaar and Document Print Pack for PAN, voter ID, driving licence, and Aadhaar). Document Print Pack processes ID files in the shop browser for PVC/A4 print; those files are not uploaded to our servers. The shop must only print documents the customer presents and must follow applicable ID and KYC law.
  • GST tools let a shop store GSTIN, GST state (filled from the first 2 digits of GSTIN using official GST state codes), HSN/SAC and GST tax slab on items, GST on sales and purchases, and GSTR-1 / GSTR-2 style reports. These are billing and compliance drafts for the shop — they are not tax advice, and you remain responsible for filing with the GST portal.
  • Each shop’s jobs, customers, and inventory belong to that shop. Other shops cannot see them. Platform admin access for IMEI search and support is the exception (see section 10).
  • You may send messages through WhatsApp on your own device, including job-card text. WhatsApp opens on the user’s phone or computer; MobileFix Pro does not send those messages from a company WhatsApp account on your behalf.
  • Features may change as the product is improved. We will not remove core paid features without reasonable notice.
  • A 30-day free trial may be offered on new registration. Paid plans (30 days, 1 year, 2 years, or 3 years) are activated after payment confirmation.

2. Account and eligibility

  • You must provide accurate shop, phone, and email details and keep them updated.
  • You are responsible for login credentials, devices used to access the service, and all activity under your account.
  • The shop owner may create sales person logins. Device slots follow the plan duration. Sales person seats follow the package: Diamond (owner + 1 staff), Platinum (owner + 2 staff), Enterprise (owner + 3 or more staff). Each package is available for 1 year, 2 years, or 3 years. Trial is owner-only on 1 device.
  • You must be legally able to enter a contract in India (or your place of business).

3. Fees and payments

  • Subscription fees are charged for digital access to the software for the selected period.
  • Payments may be collected through UPI, cards, net banking, wallets, or other methods offered by our payment gateway partner.
  • Prices are in Indian Rupees (INR) unless stated otherwise. Taxes (including GST, if applicable) may be added as required by law.
  • A paid plan starts when the payment is successfully captured and the subscription is activated on your account.

4. Acceptable use

  • Use the software only for lawful shop operations.
  • Do not attempt to hack, scrape, reverse-engineer, or disrupt the service, or access another shop’s data.
  • You remain responsible for customer data you enter (including ID numbers collected for compliance such as FRP/flash jobs) and for GST details you enter (GSTIN, HSN/SAC, tax slabs).

5. Availability

We aim for reliable uptime but do not guarantee uninterrupted access. Planned maintenance or events beyond our control (internet, hosting, or gateway outages) may cause temporary unavailability.

6. Intellectual property

MobileFix Pro, its name, design, and software remain our property. You receive a limited, non-exclusive, non-transferable licence to use the service during an active trial or paid subscription. Shop data you enter remains yours.

7. Limitation of liability

To the extent permitted by Indian law, we are not liable for indirect or consequential loss (lost profits, data loss due to your devices, or customer disputes at your shop). GST figures and GSTR-style reports in the software are drafts to help your shop bill and keep records; they are not tax advice. Our total liability for a claim related to the software will not exceed the subscription fee you paid for the then-current billing period.

8. Termination

  • We may suspend or close an account for non-payment, abuse, or legal risk.
  • When a trial or paid period ends without renewal, access to the software is blocked until a plan is activated.

9. Governing law

These Terms are governed by the laws of India. Courts in Tamil Nadu, India shall have jurisdiction, subject to applicable law.

10. Platform admin (support)

  • MobileFix Pro platform admin can search IMEI or serial across all shops’ repair jobs, open the full job details, print the job card, and share it on WhatsApp. The WhatsApp number field starts empty — admin types the number at send time; it is not auto-filled from the customer. This is for support, fraud checks, and device tracing by MobileFix Pro admin.
  • Admin may sign into a shop as the owner (using the admin password) to provide support. That access is logged. Shop owners should know that admin can view operational data (jobs, customers, inventory, billing) when supporting them this way.

11. Contact

Questions about these Terms: WhatsApp +91 86828 61656.

Privacy Policy

How we collect and use personal data

Last updated: 27 August 2026

This Privacy Policy explains how MobileFix Pro (“we”) handles personal information when you use our digital SaaS product, in line with the Information Technology Act, 2000, the SPDI Rules, 2011, and the Digital Personal Data Protection Act, 2023 (as applicable).

1. Data we collect

  • Account data: shop name, address, phone, email, password (stored hashed), logo, GSTIN, and GST state.
  • Usage data: login time, IP address, device/browser information for security. Sessions keep you logged in.
  • Shop operational data you enter: customer names, phones, device details (including IMEI/serial), job and invoice records, inventory, HSN/SAC, GST tax slabs, GST on sales and purchases, GSTR-1 / GSTR-2 style report data, and optional ID details you choose to store for compliance (including Aadhaar number on FRP/flash jobs).
  • Smart Tools ID files: PDFs or photos you open in e-Aadhaar or Document Print Pack (PAN, voter ID, driving licence, Aadhaar) are processed in your browser for PVC/A4 print. We do not receive those files on our servers.
  • IMEI skip PIN: if IMEI capture skip is enabled for a shop, a PIN is stored so staff can skip IMEI capture. After it is set, the PIN is not shown again in the browser.
  • Payment data: we do not store full card numbers. Payment status, amount, and gateway reference may be stored. Card/UPI credentials are handled by the payment gateway.

2. Why we use data

  • To create and run your shop account and subscription.
  • To process payments and prevent fraud.
  • To provide support, send service messages, and improve the product.
  • To run GST billing and GSTR-1 / GSTR-2 style drafts for your shop (not tax advice).
  • For platform admin support: IMEI/serial search across shops (fraud and device tracing) and signed-in “open as shop” help. That shop access is logged.
  • To meet legal, tax, and accounting duties.

3. Sharing

We do not sell personal data. We may share data with:

  • Payment gateway and banking partners to complete a transaction.
  • Hosting and infrastructure providers who process data on our instructions.
  • WhatsApp on the user’s own device: job-card text and similar shop messages may be opened in WhatsApp for the shop to send. Admin IMEI-search WhatsApp uses a mobile number typed at send time (the field starts empty; it is not auto-filled from the customer).
  • MobileFix Pro platform admin, for IMEI search, fraud/device tracing, and logged “open as shop” support.
  • Authorities when required by law.

4. Storage and security

Data is stored on secured servers. Passwords are hashed. We use access controls, HTTPS, and sessions to keep you logged in. GSTIN, IMEI, job, and customer data are stored for the shop that entered them. Each shop’s jobs, customers, and inventory belong to that shop; platform admin access for IMEI search and support is the exception. The IMEI skip PIN is not returned to the browser after it is set. No method of transmission is 100% secure; you must also protect your login and devices.

5. Retention

Account and billing records are kept while the account is active and for a reasonable period afterward for legal and tax purposes. You may request deletion of a shop account; some records may be retained where the law requires it.

6. Your rights

Subject to law, you may request access, correction, or deletion of your personal data, or withdraw consent where processing is based on consent. Contact us using the details below. We will respond within a reasonable time.

7. Cookies

We use essential cookies/session storage to keep you logged in and to protect the service. These are required for the product to function.

8. Grievance / data contact

For privacy requests or complaints: WhatsApp +91 86828 61656. We aim to acknowledge grievances promptly and resolve them as required under applicable Indian law.

Refund and Return Policy

Digital product cancellation and refunds

Last updated: 15 August 2026

This policy applies to MobileFix Pro subscription payments (a digital / intangible software service). It is written to meet typical Indian payment-gateway requirements for online digital goods. It does not govern refunds you give your own repair customers for hardware jobs inside the app.

1. No physical returns

MobileFix Pro is delivered online. There is no shipment and therefore no physical return of goods. “Return” of the software licence is treated as cancellation of digital access as described below.

2. Free trial

New shops may use a 30-day free trial. No subscription fee is charged for the trial. Cancelling during trial does not create a refund, because no payment was taken for the trial itself.

3. When refunds are not available

Once a paid plan is successfully activated and you have been given access to the software for that period, the subscription fee is generally non-refundable. This includes change of mind, unused days in the period, staff not using the tool, or switching to another product.

4. When we will refund

We will refund or reverse a charge in these cases:

  • Duplicate payment for the same plan period.
  • Payment captured but service not activated due to our error.
  • Incorrect amount debited compared with the displayed price.
  • Failed or incomplete transaction where your bank/UPI still deducted money (after we confirm with the gateway).
  • Any refund required by Indian consumer or RBI guidelines for the specific case.

5. How to request a refund

Message WhatsApp +91 86828 61656 within 7 days of the payment with: shop name, registered phone/email, transaction ID / UTR, date, and amount. We may ask for a payment screenshot.

6. Refund timeline and method

  • Approved refunds are sent to the original payment instrument (UPI, card, net banking, or wallet) via the payment gateway.
  • After we approve, gateway/bank credit typically appears in 5–7 working days (sometimes up to 10 working days depending on the bank).
  • We do not refund in cash for online gateway payments.

7. Cancellation of subscription

You may ask us to cancel auto-renewal or not to extend a plan. Access continues until the current paid period ends. Cancellation by itself does not refund the remaining unused days unless Section 4 applies.

8. Chargebacks

If you raise a bank/UPI dispute, contact us first so we can share transaction proof. Unjustified chargebacks may lead to account suspension.

9. Shop-customer job refunds

Refunds of advance or invoice amounts that your shop pays back to a device owner are recorded in the job workflow. Those are your shop’s transactions, not MobileFix Pro subscription refunds.

Support: +91 86828 61656